Coronavirus update 29/03/2020: HGEM's mystery guest operation is currently hibernating. Applications and visits are therefore paused, and we are not receiving telephone calls. However, we're working on some improvements ready for when we can all go out again. For any queries, please contact Take care.

Frequently Asked Questions Background

Forum Rules

The mystery dining forums are intended to provide a source of support and a sense of community. Please refer to the rules below when using the forum. Should you have a complaint, please give us the opportunity to resolve it by speaking to us directly either by using the chat feature or emailing

  • Safety: Don’t give out any personal information about yourself or another person, especially contact information.
  • Inappropriate use: Use the 'Report User' button to report inappropriate messages on the forum.
  • Relevancy: Make sure your comment is relevant and useful to the community.
  • Discretion: Please refrain from mentioning the location and date of any visits you have booked.
  • Empathise: Be patient with other users. Stay polite and light-hearted in any response.
  • Bad language: No swearing please.
  • Offensive behaviour: Don’t post in a manner likely to offend users or disrupt the community.
  • Theft: Don’t copy and paste large chunks of text from other sites or include copyrighted material in your post.
  • Illegal: Do not include anything that is obscene, indecent, harassing, threatening or offensive.

We reserve the right to remove any unsuitable posts from the forum.