Coronavirus update 29/03/2020: HGEM's mystery guest operation is currently hibernating. Applications and visits are therefore paused, and we are not receiving telephone calls. However, we're working on some improvements ready for when we can all go out again. For any queries, please contact support@mysterydining.com. Take care.

How it Works

How it Works


What is a mystery guest?

A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.


So what’s involved?